Refund policy

RETURN & REFUND POLICY

We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return or refund within 30 days of receiving your order.

To initiate a return or refund request, please contact us at myezahlengekile@gmail.com with your order number and a description of the issue. We will review each request and provide further instructions where applicable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if the item is damaged, defective, or if you receive the wrong item. Where possible, please include photographs of the issue so that we can assess the situation and make it right.

30-Day Money-Back Guarantee

We stand behind the quality of our products. If you are not satisfied with your purchase, you may submit a refund request within 30 days of receiving your order. All requests are reviewed on a case-by-case basis, and additional information may be requested to assess the claim.

Refunds

Once your refund request has been reviewed and approved, your refund will be processed to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

Non-Returnable Items

Gift cards are non-returnable and non-refundable.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: myezahlengekile@gmail.com